Get Prepared for rescues and shelters

Entering the Pet Insurance Australia Companion Animal Rescue Awards 2022 is by self-nomination for all categories, except for Volunteer of the Year. You will need to complete the online entry process to be in the running for an Award.  Open for entries is from 9 am (AEST) on 3 May to midnight (AEST) on 31 July 2022.

Our big tip is to start your entry submission early, you can edit and complete it until midnight 31 July 2022 when entries close.  This year, the judges are looking for evidence/data/numbers to support your answers. Find out what one of our judges, Dr Anne Quain had to say about judging and the entry process.

Check out more top tips for a winning entry.

Sample questions for categories 1 – 4 

It can be helpful to know the sort of questions that will be asked. Take a look at our sample questions below for industry categories 1 – 3 listed below.

  • Outstanding Rescue Group
  • Outstanding New Rescue Group
  • Outstanding Animal Shelter

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Animal adoption and customer service 
  • How do you communicate with successful and non-successful adopters?
  • What are your pet adoption policies and procedures?
  • What support do you give post adoption to adopters?
  • What education do you provide to potential adopters?
  • How do you use an online presence to promote animals for adoption?


Intake prevention and rehabilitation of companion animals
  • What strategies do you use to lower the numbers of animals needing your help?
  • How does your organisation prevent and control the spread of infectious diseases?
  • How do you keep your most at risk populations of animals healthy?




Planning and sustainability
  • Does your organisation have a plan?
  • What are your three top goals?
  • How do you record animals coming in and going out of your organisation?
  • How does your organisation fund its operations?


Collaboration with stakeholders 
  • How does your organisation work with others for the benefit of the community’s pets, such as:
    • veterinary clinics,
    • rescue groups,
    • animal shelters, 
    • councils, pet businesses; and
    • your local community?





Staff and volunteers
  • How many people in your organisation, how is it structured?
  • What training do you provide to new people including volunteers?
  • What areas of your operations are volunteers involved in, if any?
  • How do you support volunteers including foster carers?
Governance and Compliance
  • How does your organisation comply with the State laws?
  • What is the status of your organisation?
  • Do you have a committee who oversees the governance?


Organisation background profile
  • Give a brief overview of your organisation including history and current operations.


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